Businesses listed on Ask Ben do not receive your personal account or family information. We may provide businesses with aggregated insights, such as general trends in what families are searching for or how people interact with their listing, but these are designed not to identify individual users.

Yes. Ask Ben is designed for both venue owners and event organisers. If you organise events at different locations, you can use an event organiser account to publish and manage eligible events without needing to own the venues where they take place.

Yes. You can update your profile, and any that you've created, at any point.

Absolutely. Ask Ben is built around helping families find better things to do, and feedback helps us improve it.

If you have an idea, suggestion or something that hasn’t worked as expected, send it to hello@askben.life.

Absolutely. We’re always interested in discovering great things for families to do. If you know a venue, activity or event that you think belongs on Ask Ben, send us the details and we’ll consider adding it. Alternatively, if you are a venue operator or events manager, you can set up a business account and the details yourself.

Yes. If you’re signed in to your Ask Ben account, you can access your account on different supported devices. Some locally stored information may only be available on the device where it was created unless it has been saved to your account.

No. Ask Ben does not sell your personal information to advertisers or other third parties.

You can explore Ask Ben without creating an account, but some features may require you to sign in. Creating an account also lets you save information and get a more personalised experience across visits.

You can manage much of your information through your Ask Ben account. You can also ask us for a copy of the personal information we hold about you, request corrections, or ask us to delete it where applicable. For more information, see our Privacy Policy or contact the Ask Ben team.

Recommendations are based on the information you give Ask Ben, including things like location, ages, interests, timing, travel preferences and budget. We also consider practical information about venues and events to help surface options that are a good fit.

Venues and events help by providing the information we need to make effective matches.

We use your information to provide and personalise the Ask Ben experience, including helping you find places, events and activities that are more relevant to you. We may also use anonymised or aggregated information to understand how Ask Ben is being used and improve the service.

Ask Ben helps you find family days out, events and things to do based on what you’re looking for. You can browse ideas in Discover or tell Ben a little about your plans such as who’s coming, when you want to go and how far you’d like to travel — to get more tailored suggestions.

Ask Ben learns from your experiences and preferences to improve recommendations to you and other families like yours.

If your business isn’t already listed, you can create or claim a business account and add your venue through the Ask Ben business portal.

Depending on your plan, you may also be able to publish events, add additional information and images, and access other tools to help families discover your business.

You can update your personal details and preferences from the Account section of Ask Ben. Keeping these details up to date helps us give you more relevant suggestions.

Before getting in touch, please take a look through our Support pages — you may find the answer you need straight away.

If you still need help, you can contact the Ask Ben team at support@askben.life and we’ll get back to you as soon as we can. Please allow up to two working days for a response.

You can create an account by following the sign-up prompts in Ask Ben, in the People section of your app. We’ll ask for a few basic details to get you started, and you can add or update your family information and preferences afterwards.

You can request to delete your account from the Account section. Deleting your account is permanent and will remove the personal information associated with it, subject to any information we are required to retain for legal or administrative purposes.

We aim to respond to support enquiries as quickly as possible. Please allow up to two working days for a response.

Some issues may take a little longer to investigate, but we’ll let you know if we need any additional information.

We work to keep venue and event information accurate, but details such as opening times, prices, availability and event schedules can change.

Where a detail is important to your visit, we recommend checking directly with the venue or organiser before setting off.

If you’re having problems with account access, listings, events, reviews, insights or billing, please contact the Ask Ben team.

Include a short description of the issue and the email address associated with your business account. If something isn’t displaying correctly, screenshots can also help us investigate.

Ask Ben is designed to help families find things to do, but every family is different. We provide information such as recommended ages and venue details wherever possible, but we always recommend checking the venue or event information before travelling, particularly for age restrictions, accessibility, opening times and booking requirements.
All venue and event postings are checked before being accepted.

Use the Forgot password link on the sign-in screen. We’ll send instructions to the email address linked to your account so you can reset it securely.

Ask Ben works best as a community. If you spot something that looks wrong or out of date, please contact the  team with the name of the venue or event and a short description of the issue. Screenshots can be helpful too.

We’ll review the information and update it where appropriate.

Yes. If you own or manage a venue that already appears on Ask Ben, you can request to claim it.

We may ask you to verify your connection to the business before giving you access to manage the listing.

Depending on your plan, you can manage information about your venue, add events, upload images, respond to reviews, view insights and manage your billing and subscription.

The options available to you will be shown in your business portal.

Ask Ben collects the information you choose to provide, such as account details, family information, preferences and information you use when making plans. We may also collect basic technical and usage information to help keep the service working properly and improve how it performs.

You remain in control of what information is stored locally on your device or backed up in the cloud. Any personal information stored in the cloud is never shared with third parties.

Please include a short description of what happened and, where relevant, what you were trying to do.

It can also help to tell us what device and browser you’re using and include screenshots of the problem. Please don’t send passwords or other sensitive information.

Where we know that an event has sold out or been cancelled, we’ll aim to make this clear on Ask Ben.

Availability can change quickly, so we recommend checking with the organiser before travelling or making plans around a particular event.

If you are the organiser, you can indicate availability through the dates tab when managing an event.

For time-sensitive questions about a booking, event or venue visit, it is usually best to contact the venue or event organiser directly.

Indicating that your email required urgent attention in the subject line, will help us prioritise effectively.

Ask Ben is growing all the time, so not every venue or event will be listed yet. If there’s somewhere you think should be included, you can let us know and we’ll take a look.

Some events may also disappear once they have finished, been cancelled or are no longer available.